Privacy Policy – Sultans Dine App

Effective Date: 1 st May 2025

At Sultans Dine, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services through the Sultans Dine app. By using the Sultans Dine app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible experience when using the Sultans Dine app.

A. Personal Information
  • Account Information: When you create an account, we collect details like your name, email address, phone number, and delivery address.
  • Order Information: Information related to your orders, including items purchased, delivery/pickup addresses, and payment information.
  • Payment Information: Your payment details (credit card, bKash, etc.) may be processed through a third-party payment gateway but are not stored by Sultans Dine.
B. Non-Personal Information
  • Usage Data: We collect data about how you interact with our app, such as your basket, features used, and the time spent on the app.
  •  Device Information: We may collect data about your device, operating system, and browser type to improve app performance.
2. How We Use Your Information

We use the information we collect for the following purposes:

  •  Order Fulfillment: To process and deliver your orders, handle payments, and provide customer support.
  • Improving Services: To personalize your experience, improve app functionality, and offer product recommendations.
  • Marketing: To send you promotional messages, offers, or surveys (only if you have opted in).
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes. 
3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties except for the following purposes:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in delivering services (such as payment processing, order delivery, etc.).
  • Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or other legal process.
  • Business Transfers: If Sultans Dine is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.
4. Data Security

We take your data security seriously and implement industry-standard measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely dispose of it.

6. Your Rights

You have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to certain legal conditions.
  • Opt-Out of Marketing: You can opt-out of marketing emails by clicking the ” unsubscribe” link in any email we send or by contacting us directly.

If you wish to exercise any of these rights, please contact us at 09614446688

7. Children’s Privacy

Sultans Dine does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

Sultans Dine may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the app or our website. The updated policy will be effective as of the date specified in the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Hotline: 09614446688
Address: 146/G (Old), 59, Green Akshay Plaza (1st Floor), New Satmasjid Road