Privacy Policy – Sultans Dine App

At Sultans Dine, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services through the Sultans Dine app. By using the Sultans Dine app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with the best possible experience when using the Sultans Dine app.

A. Personal Information
  • Account Information: When you create an account, we collect details like your name, email address, phone number, and delivery address.
  • Order Information: Information related to your orders, including items purchased, delivery/pickup addresses, and payment information.
  • Payment Information: Your payment details (credit card, bKash, etc.) may be processed through a third-party payment gateway but are not stored by Sultans Dine.
B. Non-Personal Information
  • Usage Data: We collect data about how you interact with our app, such as your basket, features used, and the time spent on the app.
  •  Device Information: We may collect data about your device, operating system, and browser type to improve app performance.
2. How We Use Your Information

We use the information we collect for the following purposes:

  •  Order Fulfillment: To process and deliver your orders, handle payments, and provide customer support.
  • Improving Services: To personalize your experience, improve app functionality, and offer product recommendations.
  • Marketing: To send you promotional messages, offers, or surveys (only if you have opted in).
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes. 
3. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties except for the following purposes:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in delivering services (such as payment processing, order delivery, etc.).
  • Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or other legal process.
  • Business Transfers: If Sultans Dine is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.
4. Data Security

We take your data security seriously and implement industry-standard measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely dispose of it.

6. Your Rights

You have the right to:

  • Access: Request copies of your personal data.
  • Rectification: Request that we correct any inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to certain legal conditions.
  • Opt-Out of Marketing: You can opt-out of marketing emails by clicking the ” unsubscribe” link in any email we send or by contacting us directly.

If you wish to exercise any of these rights, please contact us at 09614446688

7. Children’s Privacy

Sultans Dine does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

Sultans Dine may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the app or our website. The updated policy will be effective as of the date specified in the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Hotline: 09614446688
Address: 146/G (Old), 59, Green Akshay Plaza (1st Floor), New Satmasjid Road

Privacy Policy | Sultan's Dine App

Privacy Policy

Last updated: April 19, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Sultan’s Dine App and tells you about your privacy rights and how the law protects you.

We use your personal data to process orders, provide customer support, and improve our service. By using the app, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words capitalized have specific meanings defined below.

Definitions

  • Account: a unique account created for you to access our app.
  • Application: the Sultan’s Dine App, developed to place food orders.
  • Company: Sultan’s Dine, 146/G (Old), 59, Green Akshay Plaza (1st Floor), New Satmasjid Road, Dhaka.
  • Country: Bangladesh.
  • Device: any device that can access the app such as a smartphone or tablet.
  • Personal Data: data that relates to an identifiable individual.
  • Service: the Sultan’s Dine App.
  • Service Provider: any company or individual who processes data on our behalf.
  • Usage Data: data collected automatically such as app usage and performance.
  • You: the user accessing the app.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

  • Name
  • Email address
  • Phone number
  • Delivery or pickup address
  • Order and transaction history
  • Payment method (not stored, processed via third-party gateway)

Usage Data

  • Device type and OS
  • IP address
  • App interaction data (e.g. screens visited, session time)
  • Crash logs

Use of Your Personal Data

  • To provide and maintain the app (including order placement and delivery tracking)
  • To manage your Account (profile settings, saved addresses)
  • To contact you (order status, service updates, customer support)
  • To send you offers or news (only if you opt in)
  • To improve the app (analytics, testing, performance enhancement)
  • To comply with legal obligations

Retention of Your Personal Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Once no longer needed, your data is securely deleted.

Transfer of Your Personal Data

Your data may be processed outside your current location, but we ensure adequate protection. By using the app, you agree to this transfer.

Delete Your Personal Data

You have the right to request deletion of your data. You may:

We will verify your identity before proceeding. Deletion may take up to 15 working days.

Disclosure of Your Personal Data

  • If required by law
  • In case of business transfer (e.g., merger or acquisition)

Security of Your Personal Data

We take data security seriously. Our app is protected with appropriate security measures. However, internet-based services can never be 100% secure. You’re responsible for safeguarding your login credentials.

Payments

All online payments are securely processed by third-party providers (e.g., bKash, SSLCommerz). We do not store payment credentials.

Children’s Privacy

Our service is not intended for users under 13. If we become aware of data from a child under 13 without parental consent, it will be deleted.

Links to Other Websites

The app may contain links to third-party websites. We are not responsible for their content or privacy practices.

Changes to this Privacy Policy

We may update this Privacy Policy. Changes will be communicated via the app and the "Last updated" date will be revised.

Contact Us

If you have questions about this Privacy Policy, contact us at:

📞 Hotline: 09614446688
📧 Email: info@sultansdinebd.com
📍 Address: 146/G (Old), 59, Green Akshay Plaza (1st Floor), New Satmasjid Road, Dhaka